Privacy Policy

1. Introduction

At Lumin Agency, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and secure data when you interact with our website or services, including web development, SEO, PPC, AI, and CMS solutions.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email, phone number, and company details
• Project Information: Business goals, website data, platform preferences, and technical requirements
• Financial Information: Payment details and invoices (securely processed through trusted providers)
• Communication Data: Emails, chat messages, and phone calls regarding services or projects
• Technical Data: IP address, browser type, device information, and usage analytics

3. How We Use Your Information

We use collected data to:

• Deliver, maintain, and improve our web development and digital marketing services
• Process project requests and payments efficiently
• Communicate updates, project milestones, and promotional offers
• Analyze trends to enhance website performance, SEO, and PPC campaigns
• Ensure compliance with legal obligations
• Prevent fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in delivering web development or marketing services (e.g., hosting providers, payment processors, analytics tools)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: During mergers, acquisitions, or sales of company assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to maintain the highest security standards, no online system is completely secure.

6. Your Rights and Choices

You have the right to:

• Access and obtain a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data
• Restrict or object to certain processing
• Opt-out of marketing communications
• Withdraw consent for processing when applicable

To exercise these rights, contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, monitor website performance, and optimize marketing campaigns. You can control cookies through your browser settings, but some features may not function properly if disabled.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When no longer needed, data is securely deleted or anonymized.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.

10. Changes to This Privacy Policy

Lumin Agency may update this Privacy Policy periodically. We will notify you of material changes by updating this page and revising the "Last updated" date. Please review this policy periodically.

11. Contact Us

For questions or concerns regarding this Privacy Policy, contact: